Returns & Cancellations
How do I return my order?
Under the Distance Selling Regulations, you have 14 days after purchase to return your item(s) if they are faulty, not fit for purpose or not as described.
All returns must be sent prepaid.
Please enclose the Return Note or a note with your name, order number and reason for return.
We recommend sending by Royal Mail Signed For service or Special Delivery for your own protection if in the United Kingdom. Signed For / Tracked service your local Postal / Shipping Organisation offers if the outside UK. It is the customer’s responsibility to pay return postage. Please note, we cannot accept responsibility for any product that is not received in our returns centre, please retain your proof of return, so you can dispute delivery with the courier used. For Example, if you send a parcel untracked and we do not receive the parcel, we cannot accept liability for the missing parcel and will not be able to process your return.
In the interests of hygiene we do not offer refunds or exchanges on pierced jewellery, unless they are of unsatisfactory quality or unfit for purpose. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as exchanges.
Items must be unused, unworn and in original condition. All returns should be sent back to us and in the original packaging provided.
Please allow 7-10 days after receipt of merchandise for us to process your return. We reserve the right to refuse returns that do not meet the above criteria.
Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your order leaves our store, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.
Alternatively if you used a Paypal account to join Anonymous Jewellery, please go to www.paypal.com
Once you are logged in, follow the steps below:
Click Profile on the menu bar
Select My money
In the My preapproved payments section, click Update
Click on Anonymous Jewellery from the list
Next to Status, click Cancel to cancel your subscription
Click Cancel Profile to confirm your request.
For standard orders:
Any cancellations of standard orders must be done within 24 hours from time of order to avoid any additional fees or charges. If more than 24 hours have passed and you wish to cancel your order please refer to our return policies for returning the merchandise back to us once you receive it.