We respect your privacy!
If an order is placed with us, we need to hold personal information including your name, email address, home address, shipping and credit card billing address so that we can process and fulfill your order.
We do not view or save your credit card or debit card information.
If you’re under 18 years old, ask your parents or guardian before ordering please.
This website is an e-commerce site, and needs to maintain customer details and associated information for the purpose of maintaining records so that we can send our boxes to customers, communicate with customers about their account and market to them, and for website optimisation.
Secure payment card transactions and associated privacy are handled by our payment providers Stripe and Paypal. Their privacy statements are can be found on their respective websites. Please see below for further details on our secure payment systems.
The data we gather
We may collect the following information: name, contact information (physical and email addresses) and website usage data including IP addresses, the web browser used, and referrer IP sites. We may occasionally gather additional information when it is relevant such as during competitions, special offers and the use of discounts.
We will not collect any personally-identifiable information about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide it to us (e.g. by deciding to use this site, by purchasing a product, or by signing up for newsletters or competitions). By providing us with personal information, you consent to the use of it as set out in this policy.
We will use this data to communicate with you, answer your queries, process your order, or provide you access to specific account information and also, subject to you agreeing to receive marketing communications, to support our relationship with you and offer you free products and special offers. In cases of suspicious activity we may use information provided by you in order to conduct appropriate anti fraud checks. We may store and process personal information to better understand your business needs and how we can improve our products and services. We may disclose personal data so far as reasonably necessary if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if there has been a complaint about content posted by you, or if we are required to do so by law. If you choose not to have your personal information used to support our customer relationship by receiving marketing communications, we will respect your choice. You can choose to opt out of marketing communications at any time by unsubscribing using the link provided on our email marketing.
We do not store credit card details nor do we share customer details with any third parties except for the purpose of processing orders (e.g. for creating postage labels and processing payments) unless you give us permission to do so, or we are obliged or permitted by law to disclose them.
How do we protect visitor information
The e-commerce engine used (Wix) captures customer contact details (email, postal address etc) so that we know who to send our boxes to. Please be assured that personal data stored by Wix is encrypted and compliant under the GDPR. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Controlling how we use your data
You may choose to restrict the collection or use of your personal information by unsubscribing from any marketing emails and/or by emailing us asking us to confirm that we have removed all records about you. Any EU customer with requests for personal data information or deletion can also contact email@example.com for assistance. Please note that we are obliged to keep some transactional records for audit or in case of disputes. You have the right to request personal data that we hold about you, subject to us reserving the right to withhold such data to the extent permitted by law. We may require appropriate evidence of identity. Note that you may be able to amend aspects of your personal data within your account on our website. If you believe that any inform
we are holding on you is incorrect or incomplete, please email us as soon as possible, at firstname.lastname@example.org so we can amend any information found to be incorrect.
Our website also uses Google’s remarketing technology. This technology enables users who have already visited our website and shown interest in Anonymous Jewellery to see targeted advertising on the websites of the Google partner network. The advertising will be displayed using cookies. The information generated by the cookie about the website use will be transmitted to and stored on servers in the United States by Google. In the event that the IP address is transferred, it will be reduced by the last 3 digits thereby becoming anonymous. Using cookies, the user behavior on a website can be analysed to provide targeted advertising based on the user’s interests.
Our website also uses the Conversion Tracking Pixel service provided by Facebook. This tool allows us to follow the actions of users after they are redirected to our website by clicking on a Facebook advertisement. We are then able to record how effective our Facebook advertisements are. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found here. Facebook Conversion Tracking also allows Facebook to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.
As part of the registration process for our e-newsletter, we collect personal information.
We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We use Wix Newsletter, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us email@example.com
We are committed to ensuring that your information is secure, and have chosen the following providers who have the necessary infrastructure to provide secure communications.
As noted previously this website is hosted by the e-commerce specialist Wix. We make use of Wix payment provider partners BrainTree and PayPal to process credit card and processor payments.
BrainTree and PayPal are both major international payment providers. BrainTree have provided comprehensive documents on their commitment to data protection within the framework of the GDPR - please read them here.
Please note that payment details including credit card numbers are supplied directly to our payment partners. We do not receive or store any financial details, other than the bare minimum needed to trace transactions for auditing purposes. For anti fraud reasons and to ensure your payments have not been misused, your personal data may be supplied by our payment partners to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.
The outcome of any payment transaction (successful or otherwise), is communicated back to the e-commerce engine, and in turn this information is related back to Anonymous Jewellery. We will then fulfil the order if the payment has succeeded or make contact in case there is a problem with the credit card (for example if the credit card expiry date has been reached).
To comply with online payment security regulations we do not accept payment by any other means other than those outlined here.
If you have any questions, please feel free to e-mail us firstname.lastname@example.org